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For Parents

Our Child Care Services team supports families with affordable, high-quality child care options. We award child care scholarships to eligible families in Travis County. We connect you with over 400 early learning programs and you get to choose the one that best fits your family’s needs.

TX3C Update for Families with Child Care Scholarships: Download this flyer (pdf) to learn more about how to create your KinderConnect account.

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In this section we will review the eligibility requirements for a child care scholarship and provide you instructions on how to apply. You’ll be able to answer some pre-screen questions to give you a good idea of whether your family qualifies for a child care scholarship.

1. Eligibility

Am I Eligible?

The basic eligibility requirements for the child care scholarship program are as follows. If you answer “yes” to all the questions below, you may be eligible for a child care scholarship. Keep reading to learn how to complete the waitlist application.

  • Are you a resident of Travis County?
    • NOTE: If you are not a resident of Travis County, your waitlist application will most likely be directed to Workforce Solutions Rural Capital Area Child Care Services, serving Bastrop, Blanco, Burnet, Caldwell, Fayette, Hays, Lee, Llano, or Williamson counties. While the waitlist application process is the same, feel free to click on the link to learn more about Rural Capital Area’s application process.
  • Are you: a) a single parent working or in training/school at least 25 hours per week, OR b) a two parent household with both parents working or in training/school a combination of at least 50 hours per week?
    • NOTE: If you are currently not meeting our participation requirements (a or b above), you may qualify for our Initial Job Search (the section below) that allows you to receive a child care scholarship for 90 days to allow you time to find work.
  • Is your gross monthly/yearly income at or below the amounts listed on the chart by family size?
    • TIP: Family size includes parents and all children in the household.
Family Size / Tamaño de la FamiliaMaximum Monthly / Límite de Ingresos MensualesMaximum Yearly / Límite de Ingresos Anuales
2$ 4,971$ 59,657
3$ 6,141$ 73,694
4$ 7,311$ 87,731
5$ 8,481$ 101,768
6$ 9,650$ 115,805
7$ 9,870$ 118,437
8$ 10,089$ 121,069
9$ 10,308$ 123,701
10$ 10,528$ 126,333
Initial Job Search Child Care
Families who apply for a child care scholarship may qualify for Initial Job Search Child Care. If parent(s) do not meet the minimum participation requirements (as outlined in our “Am I Eligible” section above) but meet all other eligibility requirements, families will qualify for three-months (90 days) of child care services, with no co-pay, while searching for work that will meet the minimum employment activity requirements (25 hours per week for a single parent household or a combined 50 hours for a two-parent household). If parents meet employment participation requirements within three-months, your child care will continue for a total of 12-months — this includes the three-months of the initial job search period. Once work requirements are met, co-pays are instated.

Initial Job Search Child Care is available for parents to actively seek full employment and a minimum of 12 hours (for single-parent family) and 25 hours (for two-parent family) of participation hours must come from employment for child care services to continue beyond the three-month time frame. Attending school or a training program will be counted towards the participation hours if 12 or 25 employment hours are met.

If families do not meet the minimum participation requirements by the third month of child care child care services will be discontinued.

Families being re-determined for a new 12-months of child care services and do not meet eligibility requirements may qualify for Initial Job Search Child Care.

2. Apply Today!

If you answered yes to the eligibility pre-screen questions, or if you think you qualify for Initial Job Search Child Care, we encourage you to apply for our child care waitlist.

HOW TO APPLY

  1. Create or log-in to your Texas Child Care Connection (TX3C) account.
  2. Upon creating or logging in to your account, you will be directed to your Dashboard. Press the TX3C Eligibility Screener & Waitlist App button.
  3. You will be asked pre-screener questions to help determine if you qualify for the child care scholarship program.
    1. If not eligible, a pop-up box will appear to let you know. You can click on the provided link for other options and then press the Exit button
    2. If eligible, press the Continue button to complete the Waitlist List Application.
  4. You’ll need to answer various questions to complete your Waitlist Application. These questions are part of the eligibility process. A summary of your answers will be displayed once completed. Make sure to review them for accuracy.
  5. If all the information is correct, type or draw your full name to complete the application. Press the Adopt Signature button.
  6. Press the Confirm and Submit button.

Submitting the online application is the fastest and preferred method. To request help with completing the online application or to request a paper application, please contact us.

WHAT HAPPENS NEXT?

Once your waitlist application is successfully submitted, you will receive a confirmation email.

  • You will receive an update every 3 months from the date you were placed on the waitlist. You will be asked to confirm if you want to remain on our waitlist.
  • Changes to your contact information should be updated immediately
  • Curious to know the estimated wait time to enroll? See our Waitlist Status to learn more.

IMPORTANT: We will use the contact information you provided us to notify you that your name has been selected from our waitlist. Please contact us directly if you need to update your contact information.

What happens when your name comes up on our waitlist for enrollment? We’re glad you asked! In this section we will share how you will get notified that you are eligible for enrollment and review the enrollment process.

Outreach
When your name is pulled from our waitlist, we will notify you by sending you a message in your parent portal, email, and/or text. You will be asked to complete the TX3C Standard Application and we will provide you instructions to submit your eligibility documents. You have 10 days to respond to our enrollment outreach. If we do not hear from you, we will send you a denial notification and you will be removed from our waitlist. We welcome you to re-apply for the child care scholarship program at any time should things change.

IMPORTANT: We rely on the contact information you provided us in your waitlist application. This is why it is important to keep your contact information up to date! To update your contact information at any time, email us directly at austinccs@wfscapitalarea.com.

Enrollment
We can only determine your eligibility once ALL eligibility documents are received so please make sure to use the checklist included in our notice to avoid any delays.

Once we determine that you are eligible, your parent share of cost (PSoC) is calculated and your child care scholarship is awarded for 12 months. You will be asked to renew your child care scholarship annually, 45 days prior to your 12 months ending. You’ll need to complete a new TX3C Standard Application and submit your eligibility documents to confirm your eligibility and renew your child care scholarship. If your family remains eligible, your child care scholarship can continue to provide financial support for your child’s care until they turn 13

Parent Share of Cost

Your Parent Share of Cost (PSoC) is calculated to a weekly payment amount and paid directly to your child care provider. They can choose to receive payments weekly or bi-weekly. Please confirm with your child care provider their preferred payment schedule.

Discounts & Deductions
Your family may be eligible for a PSoC discount or reduction for the following circumstances:

  • Your family may qualify for a discount if all of the children on scholarship are receiving part-time and/or school-age (also known as blended) care;
  • WFS may issue a temporary reduction for families facing extenuating circumstances that are preventing them from making their PSoC payment. The most common types of extenuating circumstances we see, but not limited to, are:
    • Unexpected medical bills due to a recent illness
    • Natural disaster
    • Costs from a death in the family
    • Unexpected temporary costs such as car repair (excludes maintenance), moving expenses due to an eviction or loss of housing, work related expenses not covered by employer
    • Extraordinary events such as large payout to outstanding bills that affect basic needs such as utility, transportation, housing, child care

To request a temporary reduction due to an extenuating circumstance, please submit your request to austinccs@wfscapitalarea.com. Your request should contain a description of your extenuating circumstances and documentation to support how your family has been financially impacted by the event. Examples of documentation may include, but are not limited to:

  • Payment receipts for car repairs, doctor visits, prescription drugs, utility bills, car payment, etc.
  • Eviction notice
  • Pay check stubs showing decreasing earnings due to illness or other
  • Bills are not acceptable unless accompanied by payment receipts.

WHAT HAPPENS IF I DO NOT PAY MY PSoC?

We require child care providers to report parents who did not pay their PSoC. If you are reported, we notify you of a final deadline to make your payment. If an extenuating circumstance is preventing you from making your full PSoC payment, please make sure to request a review to receive a temporary reduction.

Failure to pay your PSoC can result in the loss of your child care scholarship. Furthermore, you will not be able re-apply for a child care scholarship until your outstanding payment is paid in full.

Parents participating in our childcare services program have the freedom to choose a provider that meets the needs of their family.

Parents are able to choose from more than 400 childcare providers that are currently contracted with our program. More than 150 child care providers are participating in the Texas Rising Star program, a program that recognizes providers committed to offering high quality child care.

To help families find child care, there is an interactive system called the Texas Child Care Availability Portal. On this site, caregivers can search for child care providers near your home, work, even along your commute. The information is regularly updated by child care providers so parents are able to see which centers are actively enrolling.

Parents can search for additional child care providers at Texas Department of Family and Protective Services. Search this official state of Texas child care database to make an informed decision when choosing a child care provider. The reports of every inspection are available online.

NOTE: If your child care provider does not have a provider agreement with us, we welcome the opportunity to add a new provider to our list! Child care providers must be licensed or registered facilities with the state of Texas. Please have your provider contact us for more information at ccsproviderservices@wfscapitalarea.com or by phone at 512-597-7191.

Relative Care

If you’re a grandparent, aunt, uncle, or sibling (age 18 or older and living outside the child’s home), you may qualify to become a relative care provider for families receiving child care scholarships in Travis County, Texas.

Who Can Apply

  • Must be the child’s grandparent, great-grandparent, aunt, uncle, or sibling(18+ and not living in the child’s home)
  • Proof of relationshipis required (e.g., birth certificates or marriage licenses)

Home & Residency Requirements

Care can be provided in the relative’s home. You must list your home with DFPS, which includes:

  • A $20 fee
  • A carbon monoxide detector
  • Background checks for household members age 14+

Care can be provided in the child’s home only if the below requirement(s) are met:

  • Relative care providers shall not reside in the same household as the eligible child unless:
    • The eligible child is a child of a teen parent or
    • The parent provides documents that other child care provider arrangements are not reasonably available.
  • Factors used to determine the reasonable availability of child care include:
    • The parent’s work schedule,
    • The availability of adequate transportation, or
    • The age of the child.

Download Becoming a Relative Care Provider (pdf)

      Tips on Choosing a Childcare Provider
      Before visiting a childcare facility, it is helpful to identify basic family needs that you look for in a childcare program. These needs may include: location, hours of operation, and transportation services. But most importantly, does the program accept child care scholarships from Workforce Solutions Capital Area and do they have any immediate openings for your child’s age group?

      After selecting a childcare provider that meets your family’s needs, parents are urged to visit the program to learn first-hand if this is the right program for the child and family. Take the time to talk to the caregiver and ask questions about the children’s activities.

      Things to Consider About Your Childcare Arrangement:

      • The children seem happy and relaxed
      • My child felt comfortable during the visit
      • The child care program accepts my child’s age group
      • The hours of operation fit my schedule
      • Transportation is available (if I need it)
      • Nutritional meals and snacks are provided
      • Activities are available for children of different age groups
      • There are enough staff members to care for the children
      • There are enough toys, books, paint, and games, and they are in good condition
      • The classrooms are nicely arranged to allow for active and quiet play
      • The staff is trained to care for children
      • Staff members are respectful to children, coworkers and parents
      • Fee arrangements are clear and precise
      • The facility is clean and safe
      • The program’s mission is appropriately focused on children
      • Parents are welcome and can visit without notice

      View our Choosing a Childcare Provider Checklist.

      What is High Quality Preschool?
      The link below is from a series on Early Care and Education from National Public Radio (NPR). It shows what attributes a quality early childhood program needs in order to meet the needs of very young children. One of the primary concerns for parents is, “How do I make sure my child is ready for kindergarten?” There are many perspectives on how to accomplish this goal. One of the single best indicators for school readiness is the social and emotional readiness of your child. Is he/she able to get along with peers, follow simple instructions and talk openly about his/her feelings and what is needed in order to feel safe and calm?

      The video below is an example of what early childhood programs should look like for all children. As a parent, a teacher and a community, we should expect nothing less than quality from ALL of the programs within our County. After all, this is the foundation that will shape your child for the rest of his/her life. Shouldn’t it be the best?

      If you have additional questions and would like more information on how you can locate quality rated programs within Travis County, please see the Texas Rising Star (TRS) checklist or you may speak to a representative within our quality initiatives department by calling 512.597.7185 or via email at logan.decleene@wfscapitalarea.com.

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      Inclusion services are designed to support children with developmental and/or behavioral concerns within their current Early Learning Program (ELP) setting. By providing strategies and resources, we aim to help you and your teachers create a more inclusive environment that promotes healthy child development.

      How It Works
      1. Inclusion Request: Parent will need to complete the Request for Inclusion Services form with the ELP and then the ELP will email the request to ccs.support@wfscapitalarea.com.
      2. Developmental Screenings: An Inclusion Specialist will set up a time with the parent to discuss the parent’s concerns and complete screenings for developmental and/or behavioral concerns.
      3. Classroom Observation: An Inclusion Specialist will observe the child in their classroom to gain a better understanding of their behavior and interactions.
      4. Strategy Development: Based on the parent’s concerns, developmental screenings, and observation, the Specialist will provide parents and teachers with practical strategies to implement in the child’s daily routine.
      5. Resource Sharing: We’ll connect parents and the ELP with relevant resources and information to assist in developing a long-term plan for the child’s ongoing support.

      ELIGIBILITY FOR ADDITIONAL SUPPORT

      In some cases, children may qualify for additional funding through the Inclusion Reimbursement Rate. The parent must make a request to ccs.support@wfscapitalarea.com. To be eligible, a child must have one of the following:

      • An Individualized Education Program (IEP)
      • An Individualized Family Service Plan (IFSP)
      • Be receiving Supplemental Security Income (SSI) or Social Security Disability Insurance (SSDI)

      If the child qualifies an Inclusion Specialist will write an Inclusion Plan with the parent and the ELP. This additional funding can be used to make the ELP setting more inclusive and supportive for the child’s specific needs.

      TWC Will Enforce All Child Care Attendance Requirements Starting March 31, 2025.

      The TX3C information site and help desk support, are available to help child care sponsors and providers use the new child care automated tracking system.

      Absences

      Absences will reset on March 30, 2025. Any unexplained absences exceeding 40 within a 12-month period will be flagged and may lead to termination of the child care scholarship.

      Starting March 31, 2025, absence notifications will be automatically generated and sent to the caregiver. Caregivers may submit documentation for prolonged absences due to illness or extenuating circumstances to have the absence credited.

      Reporting Absences

      Relative providers must use the Interactive Voice Response (IVR) system (713-242-1606) to report attendance. Only sponsors may report attendance, but providers can log check-ins or check-outs in cases where the sponsor isn’t present. Misuse of the system, including entering false attendance records, may result in fraud investigations. All attendance data uploaded to KinderSystems, including corrections, will be monitored for accuracy.

      KinderSystem Tools

      A web-based portal for providers to track and share attendance data with state or local Workforce Solutions staff.

      The new system allows parents and caregivers (referred to as “sponsors”) to report child care attendance through the following KinderSystems tools:

      • KinderConnect:A web-based portal for providers to track and share attendance data with state or local Workforce Solutions staff.
      • KinderSign: An app for iPads and Android tablets that helps sponsors log a child’s attendance at the provider location.
      • KinderSmart: A mobile app for smartphones (iOS/Android) that allows sponsors to record attendance on their personal devices.

      Have any questions?

      Please contact us directly by email at austinccs@wfscapitalarea.com or by phone at 512.597.7191, or use the contact form below.

      CONTACT US

      Register Now: Parent Training Series

      Workforce Solutions Capital Area, in partnership with Austin Child Guidance Center, Hand in Hand Workshops and Lakeshore Learning, are now offering training sessions on a variety of topics taking place virtually and in person. Parents are encouraged to attend one more of our sessions available that you find interesting. Parents who participate are eligible to receive a free Walmart Gift Card.

      Note: Parent must attend the entire class to be eligible for a gift card. Gift cards will be provided only to Workforce Solutions Capital Area customers and those on the CCS waitlist. To qualify, participants must register on both Eventbrite and Zoom and attend the entire training session. Gift cards will be sent out within 30 days after the training.

      See Events

      Waitlist Status

      Enrollment in the child care scholarship program is subject to the availability of funds. Because the need for child care services is great in our community, we currently maintain a waitlist. Below is our estimated waitlist time to assist you in planning (updated monthly). When enrollment into the child care scholarship program is not immediately available, we ask eligible parents to complete a pre-assessment form — also known as a waitlist application — to be added to the waitlist. One thing is certain: we continuously monitor our funding and outreach families as soon as it is determined that funds are available by priority groups and waitlist date. Read more

      Enrollment status

      LIMITED OPEN

      Our child care scholarship program is currently outreaching to fill a limited number of spots

      Current estimated waitlist time

      24 months

      The estimated amount of time before we outreach you for enrollment

      We recognize that parents applying for a child care scholarship are in need of immediate help. We are committed to communicating the status of our funding and how it impacts our waitlist as transparently as possible.

      Our child care scholarship program is fully enrolled and all available funding is assigned to enrolled families. Currently, all child care scholarship applicants are being referred to a waitlist. A parent’s wait time is challenging to predict because many factors contribute. Given current conditions, we estimate a 24-month wait time.

      We have seen more parents returning to work, which is great news. But this also means there is more demand for child care scholarships. Additionally, funds from the American Rescue Plan Act of 2021 will expire soon, and this means we won’t be able to provide as many child care scholarships as we have been.

      Understandably, this news might bring you uncertainty and concern about how to care for your children. We want to reassure you that we’re here to help. We encourage you to sign up for our waitlist. We will continue to add parents to our waitlist. As soon as funding allows, we will begin to outreach families from the waitlist.

      Additionally, we have implemented new waitlist procedures and we will be asking all parents to confirm their wish to remain our waitlist every 3 months. This will allow us to keep a more up-to-date waitlist and encourage parents to inform us of any contact information changes.

      Even though this is not the news you wanted to hear, we remain committed to supporting Travis County families and providers. We welcome you to visit our additional resources at the bottom of this page, including local resources to support your financial journey, that may help your family while you wait to hear from us.

             Learn more

      Our last enrollment outreach

      1/8/25

      Customers placed on our waitlist through 1/07/23 were contacted
      Currently outreaching families that fall under our priority groups and general waitlist

      Additional Resources

      For children & families

      Contact Us

      Child Care Services Team
      Contact: Email | 512.597.7191
      Visit Us: 9001 N IH 35 Ste 110 • Austin, TX 78753
      Office Hours: 8:00am – 5:00pm • Mon – Fri

      Please complete this form and a Workforce Solutions representative will contact you.

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