Senior Director of Customer Engagement
Type of Posting: Internal/External
Salary Range: $83,298 – $88,074
Salary Group: B-25
FLSA Status: Exempt
WorkInTexas No: 14345707
Closing Date: Open until filled
Position Summary: To demonstrate that Workforce Solutions is a trusted source and trusted advisor in the preparation, connection, and analysis of students, learners, and workers in the region. Performs advanced (senior-level) managerial work related to the efficient coordination and compliance of Workforce Solutions’ services to customers, providing direction and guidance in customer engagement-focused operations and planning. Work involves establishing plans, goals and objectives; developing policies; reviewing guidelines, procedures, rules, and regulations; establishing priorities, standards, and measurements for determining progress in meeting goals; coordinating and evaluating program and system activities; and reviewing and approving budgets. Plans, assigns, and supervises the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. Reports to the Chief Operations Officer.
Education and Experience:Experience in building successful, productive customer-based initiatives, including analyzing talent needs and talent development strategies. Minimum 3 years of experience working to support customer-based talent development. Minimum 3 years’ experience managing a team to outcome-driven results. Experience managing federal or state workforce contracts preferred. Graduation from an accredited four-year college or university with major coursework in a field relevant to the assignment is generally preferred. Experience and education may be substituted for one another.