For Providers

Becoming a Provider

Any licensed or registered provider of child care services in Austin/Travis County may apply to have a provider agreement with Workforce Solutions Capital Area Child Care Services.

Three Basic Requirements to Become a Contracted Provider:

Requirement 1: Licensing and Registration

To have an agreement to provide child care services, a provider:

  • Must have a current license or registration with the Texas Department of Health and Human Services (TDHHS), the United States Military Services, or the Texas Department of State Health Services (TDSHS) as a child care center, licensed day care home, registered family home, or a youth camp
  • Must not be on corrective or adverse action or corrective denial with these agencies
  • Must have established a satisfactory compliance history with these agencies
  • May not be an "Applicant Status" with Child Care Licensing

Note: We will also consult with other agencies such as the Child Care Food Program of the Texas Department of Health & Human Services to determine whether a satisfactory compliance history has been established.

Requirement 2: Abiding by Terms of the Provider Agreement

To have an agreement with WFS Capital Area CCS, a child care provider must:

  • Sign a provider agreement, which is also signed by a representative of Workforce Solutions Capital Area
  • Agree to abide by the terms of the provider agreement

Requirement 3: Attend a Program Orientation

In addition to the agreement requirements, interested providers must schedule an individual appointment by contacting WFS Capital Area CCS.

Child Care Services News

Workforce Solutions Capital Area Child Care Services develops a quarterly newsletter.

Latest Newsletter – February 2020

To be added to the WFS Capital Area CCS Newsletter distribution list, please email


Child Care Attendance Automation (CCAA)

Child Care Attendance Automation (CCAA) System Responsibilities and Reporting Requirements for Providers

  • Providers are responsible for ensuring that parents utilize the Child Care Attendance Automation system in order to receive reimbursement payments.
  • Providers are required to review Child Care Attendance Automation system attendance and absence reports, at a minimum every five calendar days.
  • Providers must contact Workforce Solutions Capital Area Child Care Services when an enrolled child does not have attendance recorded for three consecutive days or email
  • Providers may not be reimbursed for child care services if a parent fails to report attendance or absences in CCAA, unless the provider contacts Workforce Solutions Capital Area Child Care Services within five calendar days of the incident.
  • Providers must report misuse of CCAA cards and PINs to your Child Development Specialist immediately.
  • Providers must sign a Declaration of Services Statement detailing the security requirement and penalties for misuse of the CCAA system.
  • All new and existing providers need to secure and maintain a valid email address so payment notices can be sent via email. As soon as you obtain your email address please report that information to your Child Development Specialist.

Accessing the CCAA Provider Portal

Access the CCAA Provider Portal.

For additional assistance accessing the portal, please refer to the CCAA Provider Portal User Manual.

CCAA Portal Information

This information provides an overview of using the Child Care Attendance Automation Web Portal. The CCAA system allows parents to record their child’s attendance. Please remember to review the portal every 5 days to ensure parents are accurately and timely recording their attendance.

Quality Improvement Programs

As part of our commitment to quality child care, Workforce Solutions Child Care Services offers quality rated programs, quality initiative activities and other community resources to child care providers who strive for quality.

Quality Rated Programs

Texas Rising Star Providers

The Texas Rising Star program is for child care providers who meet quality requirements that exceed the state's minimum licensing standards and that are designed to enhance the intellectual, physical, and social development of children in care. In return for their commitment to quality, providers receive numerous benefits including enhanced reimbursement rates, learning materials and equipment, child development college course scholarships, and more.

Click here for more information on qualifying for the Texas Rising Star program.

Texas School Ready!™ Grant Project (TSR!)

Formerly known as TEEM-Texas Early Education Model, the TSR! Grant Project is a high quality early childhood model, based on proven school readiness components. This program is administered by the Children’s Learning Institute (CLI).

Kindergarten Readiness System (KRS)

Formerly known as Texas School Ready Certification System (SRCS), KRS evaluates the effectiveness of prekindergarten, Head Start, and community-based licensed child care programs in preparing children for kindergarten.


Quality Initiative Activities

Quality Child Care Collaborative (QC3)

The Quality Child Care Collaborative is a partnership between WFS Capital Area the City of Austin, Travis County, United Way Success by 6, and Austin Community College. The goal of the program is to help providers become Texas Rising Star Providers and meet other national quality standards. Participating providers will receive free mentoring and training, technical assistance, referrals, and resources. 

Success By 6

In partnership with United Way Capital Area, Success By 6 is a community-wide initiative of public and private partners working together to ensure all children under age six are healthy, nurtured, safe, and prepared to succeed in school. For more information on Success By 6, please visit United Way Capital Area's website. 

Technical Assistance to Providers

We offer child care providers access to a professional staff person with extensive knowledge of child care programs. Whether you need technical assistance in implementing quality program or addressing compliance challenges, our staff can assist you in your goal to become an outstanding child care provider. Please contact us at 512.549.4967, option 5.

Training Opportunities

We sponsor numerous training for child care providers throughout the year. Topics include Health & Safety, Infant/Toddler Care, Early Brain Development, Partnering with Parents, and Supervision 101. See Staff Training Section more information.

Child Care Director Symposiums

WFS Capital Area Child Care Services is the founder and co-host of the Child Care Directors Symposium, a two-day conference that aims to help child care directors learn important skills for business administration and quality improvement. The symposium is held in both the Capital Area and Rural Capital Area service delivery area and offer topics such as budgeting, evaluating staff, and time management. Conferences are held in the Spring. Information regarding upcoming symposiums is mailed to all Travis county providers and surrounding Rural Capital area counties.

Wage Supplements

The Jeannette Watson Wage Supplement Project is a salary supplement program. The salary supplement is intended as a means of identifying professionals who have furthered their education in Early Childhood Education or a closely related field. To be eligible, applicants must be working directly with children in a licensed child care facility and earning $14.00 or less per hour, and must have worked in their current facility for the past consecutive six months prior to initiating the application process. For more information, please contact us at 512.549.4967, option 5.

Community Resources

Through a collaborative with community and state organizations, we provide additional quality improvement programs to childcare providers. These organizations include Austin Community College, Institute for Child Care Excellence, Raising Austin, and Texas Department of Family and Protective Services.

Relative Care

Federal childcare regulations require Workforce Solutions Capital Area Child Care Services to allow parents to choose their child care provider.

If a parent cannot find a suitable provider among our currently contracted providers, they can self-arrange child care with a relative.

Relative Care Provider Requirements

To qualify for funded child care, the relative care provider must meet certain eligibility requirements:

  • Relatives providing care must be 18 years of age or older and must be a grandparent, great-grandparent, sibling of the child (sibling cannot live at the same residence as the child); or be an aunt or uncle of the child.
  • Relatives providing care must be listed with Texas Health and Human Services (HHS) before services can be authorized.

Please review the Relative Care brochure.

Visit Become a Child Care Home Provider for more information on how to become a licensed child care home provider with HHS.

If you would like to discuss Relative Care, please contact us.

Training Opportunities for Staff

Workforce Solutions Capital Area Child Care Services is dedicated to helping area childcare providers deliver quality childcare. We sponsor numerous trainings for childcare providers throughout the year.

Featured Topics Include:

  • Health & Safety
  • Infant/Toddler Care
  • Early Brain Development
  • Early Literacy
  • Guidance & Discipline
  • Transition Activities
  • Partnering with Parents
  • Professionalism
  • Supervision 101

To see a full list of upcoming trainings through September 2020, please click HERE.

How Do I Register?

Training registration will open one month prior to the training month.

  • Registration is free.
  • Training is for Travis County child care providers.
  • Seating is limited.
  • Children are not allowed at training.
  • All trainings are held at 9001 N IH 35, Ste 110 Austin, Texas 78753.
  • Confirmation, Cancellations and Reminders will be sent via email. Please ensure an email address is denoted for each attendee.
  • Only 10 participants per program will be allowed.

Click here to register for training

If you have registered and are unable to attend, please be courteous and contact us at or (512) 597-7187.

Wage Supplement Information

The Jeannette Watson Wage Supplement Project, funded by The City of Austin, Travis County, Workforce Solutions Capital Area Workforce Board, and United Way, is a salary supplement program that is being administered by Workforce Solutions Child Care Services. The salary supplement is intended as a means of identifying professionals who have furthered their education in Early Childhood Education and work with children from low income families. This is an effort towards helping you continue to work in a field where wages are not commensurate with other skilled positions.

Teachers and directors previously awarded at one of the temporary levels, designated as levels 2 to 8, will need to show proof of continuing education over a two-year period to retain eligibility. Deadlines will be re-established at each temporary level completion. Family child care providers will need to show continuing education over a three-year period to retain eligibility. Please do not highlight, write on, or alter your transcript before submitting it for consideration.

Download the Intro Letter

Download the Jeannette Watson Wage Supplement Application
Please note: All paperwork must be in our office on or before December 21, 2018 at 5:00 p.m. to be considered. Faxes or e-mails will not be accepted. Please consider timeframes when submitting applications.

Download the Jeannette Watson Wage Project Supplement Levels for Directors and Teachers


2020 Child Care Directors Symposium

2019 Child Care Directors Symposium


We're changing things up in 2020! Our annual Directors and Teachers Symposiums will both be held in August. Look for a Save the Date message as soon as we have more information!




2020 Child Care Teachers Symposium

Teacher Symposium


We're changing things up in 2020! Our annual Directors and Teachers Symposiums will both be held in August. Look for a Save the Date message as soon as we have more information!


Workforce Solutions Capital
Area - Child Care Services

9001 N IH 35
Suite 110C
Austin, TX 78753
Phone: 512.549.4967, option 5
Fax: 512.597.7192
Our phone system is automated
and will prompt you to the
appropriate staff.

Hours of Operation
Monday - Friday
8:00 AM - 5:00 PM